Although it's hard to imagine you'd want to return a Scent City Candle Co product, we understand that sometimes things just don't turn out the way we expect. If our product(s) does not meet your expectations, let us know by sending an email to [email protected].

• ​Used candles cannot be returned or refunded.
• All custom orders are final sale and cannot be returned or exchanged.

In the event the product(s) is damaged during shipping, we will ship replacement product(s) within 4 business days after receiving photographic proof of the damage. Photos must be submitted to [email protected] within 7 days of delivery.

You may exchange your candle for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.